All exchanges and returns must be made within thirty (30) days of your order's invoice date.
All exchanges and returns must be made within thirty (30) days
All returns are subject to a 20% restocking fee.
Shipping will not be refunded and buyer is responsible for any shipping incurred to exchange or return the merchandise.
Any refund will be made in the same form as the original form of payment
If you changed your mind:
· If the manufacturer's box is unopened, we will refund you for any unopened item for any reason within 30 days of your order's invoice date.
· If the manufacturer's box is opened, we will refund you only if such items are in as-new condition, in original packaging with the invoice/packing slip, with any/all warranty cards, manuals and accessories within 30 days of your order's invoice date.
If you refused delivery or the shipment is determined to not be deliverable:
· You will be charged the original shipping charges and a 20% restocking fee.
If your product is defective:
· We stand by the high quality of our products. All defective products may be returned for a replacement (when available) or a refund within 30 days of invoice date for a replacement or refund.
If Kensho International makes a shipping error (i.e., shipping an incorrect size or product):
· Exchanges will be made. Kensho International will pay for the shipping incurred to exchange the merchandise.
How to make a return:
To return a package, include a copy of original invoice/packing slip that was sent with the order. If the invoice/packing slip is not available, please include a personal letter with your exchange information (including name, address, phone #, email, order date, customer #, with item numbers and quantity).
Please make sure the box is securely wrapped and be sure your package is insured and prepaid. Kensho International will not pay or refund the shipping charges on returned items, unless otherwise stated above. We will make every effort to speed delivery of your exchange. Please allow a minimum of 3 weeks to process your request.
For all additional inquiries regarding your exchange or return, please contact us.